Privacy Policy

Last Updated: October 30, 2024

Introduction

Welcome to Sentinel by rootstuff. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website monitoring service.

Information We Collect

Account Information

When you create an account, we collect:

Name and email address
Password (encrypted)
Company name (optional)
Phone number (if you enable SMS notifications)
Payment information (processed securely through Stripe)

Monitoring Data

To provide our service, we collect:

Website URLs you choose to monitor
Response times and uptime metrics
SSL certificate information
DNS records
Incident logs and timestamps

Usage Information

We automatically collect:

IP addresses
Browser type and version
Device information
Pages visited and features used
Time and date of access

Communication Data

We store:

Support tickets and correspondence
Notification preferences
Feedback and survey responses

How We Use Your Information

We use your information to:

Provide and maintain our monitoring service
Send alerts about your website status
Process payments and manage subscriptions
Communicate important service updates
Improve our platform and develop new features
Provide customer support
Comply with legal obligations

Data Storage and Security

Security Measures

We implement industry-standard security practices:

Data encryption in transit (SSL/TLS)
Encrypted password storage
Regular security audits
Secure cloud infrastructure
Access controls and authentication

Data Retention

Account data: Retained while your account is active
Monitoring data: Retained for 90 days (varies by plan)
Deleted account data: Removed within 30 days of deletion request

Third-Party Services

We use trusted third-party services:

Stripe: Payment processing
AWS/Cloud Provider: Data hosting
Twilio: SMS notifications (if enabled)
Email Service: Transactional emails and alerts

These services have their own privacy policies and data protection measures.

Cookies and Tracking

We use cookies to:

Maintain your logged-in session
Remember your preferences
Analyze site usage and performance
Improve user experience

You can control cookies through your browser settings.

Your Rights

You have the right to:

Access your personal data
Correct inaccurate information
Request data deletion
Export your data
Opt-out of marketing communications
Object to data processing
Withdraw consent at any time

To exercise these rights, contact us at [email protected]

Data Sharing

We do not sell your personal data. We may share information:

With service providers who assist our operations
When required by law or legal process
To protect our rights and prevent fraud
In connection with a business transfer or merger

International Data Transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place for international transfers.

Children's Privacy

Our service is not intended for users under 18. We do not knowingly collect data from children.

GDPR Compliance (EU Users)

If you're in the European Economic Area (EEA), you have additional rights under GDPR:

Right to data portability
Right to restrict processing
Right to object to automated decision-making
Right to lodge a complaint with a supervisory authority

Our lawful basis for processing: Contract performance, legitimate interests, and consent.

CCPA Compliance (California Residents)

California residents have the right to:

Know what personal information is collected
Know if personal information is sold or disclosed
Opt-out of the sale of personal information (we don't sell data)
Request deletion of personal information
Non-discrimination for exercising CCPA rights

Changes to This Policy

We may update this privacy policy periodically. We'll notify you of significant changes via email or through our service. Continued use after changes constitutes acceptance.

Contact Us

For privacy-related questions or concerns:

Email: [email protected]